Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at Design Public, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don't hesitate to contact us and speak with our knowledgeable service representatives.
Is your website secure?
Your privacy is VERY important to us. We have implemented industry leading security measures to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Do you charge sales tax?
Design Public collects sales tax for certain orders depending on the ship-to location. Sales tax is applied to the total amount of the order at the time of checkout.
Do you offer special discounts to Non-Profits?
We are happy to work with Non-Profit Organizations, Museums, Universities and can offer special discounts. Please contact us for further information.
Can I cancel an order?
You may cancel an order within 24 hours of placing the order. Unfortunately, orders cannot be cancelled beyond 24 hours of placing an order. Once an order has been shipped, it cannot be cancelled.
Can I return an order?
Unfortunately, custom / build-to-order and other special orders are non-returnable. For orders that are returnable, you may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging. Please see our return policy here for more details.
Important: All returns require pre-authorization. Contact us to receive pre-authorization.
What are my delivery options?
Design Public offers offer 4 shipping levels:
- Standard - free for most orders over $250 (some exclusions apply)
- Threshold - $99 for orders under $1000, free for orders over $1,000
- White Glove - $150 per order
- White Glove + Assembly - $199 per order
See our Shipping Information page for full details.
How long will it take to receive my order?
We have many items in stock and available for quick ship. Quick-Ship items are noted as such on the relevant product page on our website. Quick-ship products generally ship within 5-7 business days. For non-Quick-Ship items, please contact us for specific lead times.
Most of our items are made to order and ship directly from their respective vendors. The standard lead time on most of our made to order items can range from 8-12 weeks and are subject to change. We strongly suggest that you contact us for lead time before placing an order.
How much does shipping cost?
Orders over $250 ship free to the lower 48 states. Orders under $250 incur a flat $9.99 shipping fee.
What if my item(s) arrive damaged or incorrect?
Please inspect your purchase immediately upon receipt and contact us within 24 hours** if there is an issue. Please take photos of damaged or incorrect item(s) and photos of the packaging. If your item was shipped using a freight carrier, you must contact us immediately and note all damages on the shipper’s paperwork before signing and accepting the delivery.
What if my item is missing?
If your item is marked delivered but appears to be missing you must notify us within 24 hours** of the delivery time and date.
** We can not account for matters in which customers are not present at the time of delivery. The 24 hour notification period also applies to items delivered and are not intended for immediate use, such as items(s) delivered to a receiving warehouse or construction site, and item(s) intended for design projects, renovations, relocation etc. **
Can you offer International Shipping?
Yes, we are happy to ship most orders / items internationally, but some restrictions apply. Please contact us for more information. Also note that our typical international furniture delivery is to the nearest port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.
We don't accept exchanges, but you can do the following:
Return an item (please see our return policy) and then place a new order for the item you'd like instead.
You can purchase Design Public Gift Cards in various amounts.