Your satisfaction is of the utmost importance to us. To help answer any questions you may have while shopping at Design Public, we have gathered a list of answers to our customers most frequently asked questions. If you still have questions, please don't hesitate to contact us and speak with our knowledgeable service representatives.
Is your website secure?
Your privacy is VERY important to us. We have implemented industry leading security measures to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
Do you charge sales tax?
We are required to collect sales tax for orders shipped within California. Sales tax is applied to the total amount of the order in accordance with California tax laws.
Do you offer special discounts to Non-Profits?
We are happy to work with Non-Profit Organizations, Museums, Universities and can offer special discounts. Please contact us for further information.
Can I cancel an order?
You may cancel an order within 48 hours of placing the order. Unfortunately, orders cannot be cancelled beyond 48 hours of placing an order. Once an order has been shipped, it cannot be cancelled.
Can I return an order?
Unfortunately, custom / build-to-order and other special orders are non-returnable. For orders that are returnable, you may return your order within 30 days of your receipt of merchandise for a refund of the purchase price less a 20% restocking fee. The return shipping costs are the responsibility of the customer and we recommend that all return shipments be insured. Note that all returns must be in new condition and in the original packaging. Please see our return policy here for more details.
Important: All returns require pre-authorization. Contact us to receive pre-authorization.
What are my delivery options?
We can ship to residential and to any commercial location. For international orders, please contact us.
How long will it take to receive my order?
We have many items in stock and available for quick ship. Quick-Ship items are noted as such on the relevant product page on our website. Quick-ship products generally ship within 5-7 business days. For non-Quick-Ship items, please contact us for specific lead times.
Most of our items are made to order and ship directly from their respective vendors. The standard lead time on most of our made to order items can range from 8-12 weeks and are subject to change. We strongly suggest that you contact us for lead time before placing an order.
How much does shipping cost?
Orders over $50 ship free to the lower 48 states. Orders under $50 incur a 15% shipping fee. Shipping of Outlet order depends on the item.
Can you ship international orders?
Yes, we are happy to ship orders internationally. Please contact us for more information. Please note that our typical international delivery is to the nearest port of entry and the customer is responsible for customs and duties. The recipient will be responsible for these charges that are customarily collected at time of delivery. Alternative arrangements can be made in certain instances.
We don't accept exchanges, but you can do the following:
Return an item (please see our return policy) and then place a new order for the item you'd like instead.
You can purchase Design Public Gift Cards in various amounts.