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Returns

We want you to be happy with your order and your experience shopping Design Public.

If you are not fully satisfied with your order, you may return items within 30 days of your receipt of merchandise for a full refund of the purchase price minus a 20% restocking fee. Items must be returned in their original condition with the original packaging. Customers are responsible for the return shipping costs to our warehouse.

Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods.

Items that are custom or made to order are not eligible for return.

Return Process:

  1. All returns require a return authorization form, please contact our customer service team for more information. Please see Return Regulations for items that cannot be returned.
  2. Please note the customer is responsible for return shipping and any return shipping fees. We strongly recommend that you insure your shipping as any damage that occurs after the item has been initially delivered to the customer is the responsibility of the customer.
  3. Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax) minus a 20% restocking fee.

Return Regulations:

***Do not ship your items back to the original shipper (our returns warehouse is not our shipping warehouse). If you simply "return to sender", we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.***

  • Products must be unused and returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • Products requiring assembly that have been assembled are no longer considered to be in original condition and may not be returned under this policy.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc).
  • Bedding must be unused, unwashed, in original packaging and in original condition
  • International shipments: customers will be responsible for the return shipping fees including all customs, duties, and other taxes assessed.
  • All returns are subject to our Terms of Use.

Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard Refused Shipment Policy.


What if I refuse shipment?

Once an order has shipped, it cannot be canceled.  If you'd like to return the item, the best route is to receive the item and contact us for return instructions. Our returns warehouse is not our shipping warehouse, as items often ship directly from a manufacturer or distributor's warehouse. If you choose to refuse an order, please keep in mind that roundtrip shipping costs and a 10% restock fee will be deducted from your refund. Refusing a shipment may result in delays in receiving your refund.  Unless prior arrangements have been made, the item must be received to our returns warehouse.

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