We are happy to be shipping internationally and want you to be happy with your experience. Our policies are as follows:
For Domestic Returns, you may return your order within 30 days of Bongo's receipt of your merchandise for a full refund of the purchase price but you must follow our standard return process (What's your return policy? How do I return something?). You will be responsible for the return shipping fees from the Bongo warehouse to our warehouse and will need to coordinate the return shipment through Bongo.
For International Returns, we are no longer responsible for the goods after they have received a Proof of Delivery from the Bongo Warehouse. Any international return would need to be coordinated through Customer Service at Bongo International.
Any damaged goods will be replaced by us and shipped to the Bongo warehouse. You are responsible for shipping the replacement goods through Bongo’s service. We are not responsible for the international transportation of your order.
International Duties/Taxes – Please contact Bongo International directly if you need to make a return or receive a replacement part. Bongo will adjust your international paperwork to state that the item(s) are replacement parts. No additional duties/taxes should be applied by Customs.