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Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.
Please inspect your purchase immediately upon receipt and contact us within 24 hours if there is an issue. To process a damage claim, photos will be required of both the item and shipping container and can be sent directly to firstname.lastname@example.org along with a description and your order number.
Make sure to keep all of the original packing material!